• What is the Status Match offer?

  Vietnam Airlines offers customers who have frequent flyer status with an eligible airline loyalty program to apply for a Status Match.
  
  Once eligible customers pay the application fee and are approved, they will receive 12 months of Titanium, Gold or Platinum status as determined by the Status Match process.
  
  Requests for a Status Match can be made directly on the Vietnam Airlines Status Match page.




• Do I have to be a Lotusmiles member to participate in the offer?

  Yes. To be eligible, you must have an existing Lotusmiles account. Customers without a Lotusmiles account may enrol for free. Quick enrolment here.




• What airline status levels are eligible to apply?

  You must hold an elite airline status with an eligible airline listed in the eligibility table.
  
  Applicants may be required to provide a valid Government-issued ID (passport or driver’s licence) to confirm eligibility for the offer.




• Are there eligibility requirements beyond having status with an eligible airline?

  The Status Match offer is only open to eligible residents who hold eligible airline status. You may be required to provide evidence upon application. The complete list of eligible countries, and any applicable application fees can be viewed here.




• What Lotusmiles status can I obtain through the Status Match offer?

  Approved members will receive Titanium, Gold or Platinum based on their current airline's equivalent elite status level. See the chart below to see what tier you will receive upon approval.
  
  Refer to the Vietnam Airlines Lotusmiles website for benefits associated with each tier.




• How long is status valid if my Status Match request is approved?

  You will receive status for 12 months upon approval. To retain your Lotusmiles status beyond the initial 12 months, you must re-qualify based on meeting the published status program requirements on the Vietnam Airlines Lotusmiles page




• Is there an application fee?

  The application and processing fees differ for each tier and region. Application fees are subject to change. Click here to view the applicable fees.




• How long is the Vietnam Airlines Lotusmiles Status Match offer available for?

  Vietnam Airlines and StatusMatch.com reserve the right to end or amend the campaign without notice.




• What information is required to submit a Status Match application?

  To participate in the campaign, you need to apply, provide details of your airline status, pay the associated application fee and use a valid email address where we can communicate with you.
  
  During the application process, we will also ask you for evidence of your frequent flyer status (for example, a photo of your card), and you may be required to provide other personal details, such as passport or driver's license, to help us validate your information and eligibility.
  
  Our privacy policy is available here.




• How soon will I receive my new Vietnam Airlines Lotusmiles status after applying?

  You will be informed within three (3) business days following your completed application of the requested information and documentation whether or not your Status Match has been approved. Once approved, your new status will appear on your account within (5) business days.




• I successfully matched with Lotusmiles, and since then, my other airline status has been upgraded to an even higher tier. Can I get my Lotusmiles status updated/upgraded?

  No. Status Matches are calculated on the tier you hold at the time of application.
  
  If you are, for example, about to be upgraded to the next tier with your airline - we recommend applying for the Lotusmiles Status Match after you have that higher tier in your account. Only 1 match is allowed per person.




• Who do I contact if I have more questions?

  If you have questions about your Status Match request, [email protected]
  
  For any Lotusmiles account or flight bookings with Vietnam Airlines: https://www.vietnamairlines.com/vn/en/help-desk




• I am a top-tier member of an eligible airline loyalty program. Can I select a lower tier other than Platinum to Status Match into?

  If you hold eligible top-tier status with an airline that has tier-mapping into Lotusmiles Platinum status, during the application process, you will be asked if you would like to be matched to Lotusmiles Gold or Platinum.
  
  Applicable fees for each tier will apply.

Status Match Available to eligible status holders in select regions.

	Vietnam Airlines Lotusmiles Tier
AIRLINE	TITANIUM	GOLD	PLATINUM
ANA Mileage Club	BRONZE	PLATINUM	DIAMOND PLATINUM** SUPER FLYERS
Aer Lingus AerClub	SILVER	PLATINUM	CONCIERGE
Air Canada Aeroplan	25K	ELITE 35K ELITE 50K	ELITE 35K** ELITE 50K** ELITE 75K SUPER ELITE 100K
Air China PhoenixMiles	SILVER	GOLD	GOLD** PLATINUM
Air India Flying Returns	SILVER	GOLD	GOLD** PLATINUM
Air New Zealand AirPoints	SILVER	GOLD	ELITE GOLD**
Alaska Airlines Mileage Plan	MVP	MVP GOLD	MVP 100K MVP 75K
American Airlines AAdvantage	GOLD	PLATINUM	CONCIERGE KEY EXECUTIVE PLATINUM PLATINUM PRO
Asiana Airlines Asiana Club	GOLD	DIAMOND	DIAMOND** DIAMOND PLUS PLATINUM
Avianca LifeMiles	SILVER	GOLD	DIAMOND GOLD**
British Airways Executive Club	BRONZE	SILVER	GOLD GOLD GUEST LIST PREMIER
Brussels Airlines Miles & More	FREQUENT TRAVELLER	SENATOR	HON CIRCLE SENATOR**
Cathay Pacific Cathay	SILVER	GOLD	DIAMOND DIAMOND PLUS INVITATION
China Southern Sky Pearl Club	SILVER	GOLD	PLATINUM
Copa Airlines ConnectMiles	SILVER	GOLD	GOLD** PLATINUM PRESIDENTIAL PLATINUM
Croatia Airlines Miles & More	FREQUENT TRAVELLER	SENATOR	HON CIRCLE SENATOR**
EVA Air Infinity MileageLands	SILVER	GOLD	DIAMOND GOLD**
Egyptair Plus	SILVER	GOLD	ELITE GOLD** PLATINUM
El Al Matmid	SILVER	GOLD	PLATINUM TOP PLATINUM
Emirates Skywards	SILVER	GOLD	IO PLATINUM
Ethiopian Airlines ShebaMiles	SILVER	GOLD	GOLD** PLATINUM
Etihad Guest	SILVER	GOLD	PLATINUM
Finnair Plus	SILVER	GOLD	PLATINUM PLATINUM LUMO
Iberia Plus	SILVER	GOLD	INFINITA PLATINUM PRIME SINGULAR
Icelandair Saga Club	SILVER	GOLD
Japan Airlines Mileage Bank	CRYSTAL	GLOBAL CLUB / GLOBAL CLUB CRYSTAL GLOBAL CLUB SAPPHIRE	GLOBAL CLUB DIAMOND GLOBAL CLUB PREMIER
LOT Polish Airlines Miles & More	FREQUENT TRAVELLER	SENATOR	HON CIRCLE SENATOR**
Lufthansa Miles & More	FREQUENT TRAVELLER	SENATOR	HON CIRCLE SENATOR**
Malaysia Airlines Enrich	SILVER	GOLD	PLATINUM
Philippine Airlines Mabuhay Miles	ELITE	PREMIER ELITE	MILLION MILER
Qantas Frequent Flyer	SILVER	GOLD	CHAIRMANS LOUNGE PLATINUM PLATINUM ONE
Qatar Airways Privilege Club	SILVER	GOLD	PLATINUM
Royal Air Maroc Safar Flyer	SILVER	GOLD	AMBASSADOR PLATINUM
Royal Brunei Royal Skies	SILVER	GOLD
Royal Jordanian Royal Club	SILVER JAY	GOLD SPARROW	PLATINUM HAWK
SWISS Miles & More	FREQUENT TRAVELLER	SENATOR	HON CIRCLE SENATOR**
Shenzen Airlines PhoenixMiles	SILVER	GOLD	GOLD** PLATINUM
Singapore Airlines KrisFlyer	SILVER	GOLD	GOLD** PPS PPS SOLITARE
South African Airways SAA Voyager	SILVER	GOLD	GOLD** PLATINUM
Southwest Rapid Rewards	A-LIST	A-LIST PREFERRED	COMPANION PASS
Sri Lankan Airlines FlySmiLes	CLASSIC	GOLD	PLATINUM
TAP Air Portugal Miles&Go	SILVER	GOLD	GOLD** NAVIGATOR
Thai Airways Royal Orchid Plus	SILVER	GOLD	GOLD** PLATINUM
Turkish Airlines Miles&Smiles	CLASSIC PLUS	ELITE	ELITE** ELITE PLUS
United Airlines MileagePlus	PREMIER SILVER	PREMIER GOLD	GLOBAL SERVICES PREMIER 1K PREMIER GOLD** PREMIER PLATINUM
Virgin Australia Velocity	SILVER	GOLD	PLATINUM
WestJet Westjet Rewards	SILVER	GOLD	PLATINUM

*Illustrative examples of loyalty program equivalencies. Terms, conditions and fees apply.
** Indicates tier may have option to choose which tier to match into.